Privacy Policy

Last updated: [30-06-2026]

This Privacy Policy explains how Laiha Fashion (“Laiha Fashion”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

Brand Name: Laiha Fashion 

Legal Entity Name: Laiha Fashion 

Phone: +91 96008 83786

Address: S.F.NO.619/2B,SEVANTHAMPALAYAM, MUTHANAMPALAYAM VILLAGE, TIRUPPUR- 641606

We may collect the following information from you:

- Name

- Mobile number

- Email address

- Billing and shipping address

- Order details

- Payment status and transaction reference

- Size, product, and purchase preferences

- Customer support messages

- Device, browser, IP address, and website usage information

- Cookies and similar tracking data

We do not store your full card details, UPI PIN, net banking password, or other sensitive payment credentials on our website.

We use your information to:

- Process and deliver your orders

- Confirm payments

- Share order and delivery updates

- Provide customer support

- Manage cancellations, complaints, or service issues

- Improve our website, products, and customer experience

- Prevent fraud or misuse

- Send promotional updates, only where permitted or consented

- Comply with applicable laws and legal obligations

We use Razorpay as our payment gateway. When you make a payment, your payment information is processed securely by Razorpay according to its own terms and privacy practices. We receive only the necessary payment confirmation and transaction details required to process your order.

We use Envia and its connected courier/logistics partners to process shipments and deliveries. For this purpose, we may share your name, phone number, shipping address, order value, and shipment details with Envia and courier partners.

We may share your information with:

- Payment gateway partners such as Razorpay

- Shipping/logistics partners such as Envia and courier companies

- Website hosting, analytics, and technology service providers

- Customer support and communication service providers

- Government, law enforcement, or legal authorities where required by law

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies to improve website performance, remember preferences, understand visitor behaviour, and support marketing or analytics. You may disable cookies in your browser settings, but some website features may not work properly.

We may send you offers, updates, and promotional messages through email, SMS, WhatsApp, or other channels where permitted. You can opt out of marketing communications by contacting us at laihafashiond2c@gmail.com.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no website or online transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as needed for order processing, customer support, legal compliance, accounting, fraud prevention, and business purposes.

Laiha Fashion sells children’s clothing and related products, but our website is intended to be used by adults. We do not knowingly collect personal information directly from children without parental or guardian involvement.

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable law and business/legal requirements.

For privacy-related queries, complaints, or requests, please contact:

Grievance Officer / Customer Support:

We will try to acknowledge complaints within 48 hours and resolve them within a reasonable time.