Last updated: 30-06-2026
At Laiha Fashion, every order is carefully packed and checked before dispatch. Please read this policy before placing an order.
1. No Refund / No Exchange
Laiha Fashion follows a no refund and no exchange policy.
We do not accept refund, return, or exchange requests for reasons including:
- Change of mind
- Size issue after ordering
- Wrong size selected by customer
- Wrong product selected by customer
- Colour preference
- Product no longer needed
- Minor colour variation due to screen/display difference
- Minor size or measurement variation
- Dislike of fabric, fit, or style after delivery
- Sale, discounted, or promotional products
Please check the product details, size chart, colour, quantity, and shipping address carefully before placing the order.
2. Exceptions: Wrong, Damaged, or Defective Product
We will review your case only if:
- You received the wrong product
- You received the wrong size from what was ordered
- The product was damaged during transit
- The product has a clear manufacturing defect
- The product received is materially different from the description on our website
3. Reporting Time
If you receive a wrong, damaged, defective, or not-as-described product, you must contact us within [24/48 hours] of delivery.
Requests raised after this period may not be accepted.
4. Proof Required
To review your request, please share:
- Order number
- Customer name and phone number
- Clear photos of the product
- Clear photos of the package
- Unboxing video, if available
- Description of the issue
We may reject the request if the proof is incomplete, unclear, edited, or not sufficient to verify the issue.
5. Product Condition
Any approved return or replacement request will be accepted only if the product is:
- Unused
- Unwashed
- Unworn
- With original tags and packaging
- Not damaged by the customer
- Not altered, stained, perfumed, or used
6. Resolution
After reviewing the issue, Laiha Fashion may offer one of the following resolutions, depending on the case:
- Replacement with the same product, if available
- Replacement with an alternative product, if agreed
- Store credit, if applicable
- Refund only where required by applicable law or where replacement is not possible for an approved defective/wrong product case
7. Refund Method, If Approved
If a refund is approved, it will be processed to the original payment method used during purchase.
Refund processing time may depend on Razorpay, the bank, UPI provider, card issuer, or payment partner.
8. Return Shipping
For approved wrong, damaged, or defective product cases, return shipping instructions will be shared by our support team.
If the issue is due to customer-side reasons, return or re-shipping charges may be borne by the customer, where applicable.
9. Non-Returnable Items
The following items are strictly non-returnable and non-exchangeable unless received wrong or damaged:
- Sale or clearance products
- Discounted products
- Used, washed, or worn products
- Products without original tags
- Products damaged after delivery
- Products with customer-side size or preference issues
10. Contact for Refund / Exchange Queries
Email: laihafashiond2c@gmail.com
Business Hours: 11am - 5pm
Please include your order number in all communications.